Terms & Conditions

TERMS & CONDITIONS

Your use of this website is governed by these terms and conditions.Your use of the Homefactor.com.sg website constitutes your agreement to follow these rules and to be bound by them.If you do not agree with any of these terms and condition, please do not use the homefactor.com.sg  website.

Homefactor.com.sg reserves the right to updates or modify these term and condition at any time without prior notice. Please visit this page regularly.

We made every effort to display our product like colors or sizes etc that appear on our Home factor website as accurately as possible. However we cannot guarantee to be actual colors you see on your monitor.

PRODUCT INFORMATION

All product available for purchase are describle on their specific product page on our website.We always try to represent as accurately as possible every characteristic of the products via photography and copy points provided by our suppliers or manufactures.

PROCESS

Your order represent an offer to us to purchase a product which is accepted by us once we have sent you an order confirmation.Any produce on the same order which we have not confirmed in a order confirmation email do not form part of that contract.The company shall under no circumstances be held liable for any special losses to specific circumstances of the customer,indirect or consequential losses or for loss of profits , damage or property, or wasted expenditure.

All information asked on the checkout page must be fill in precisely and accurately.We will not be responsible for missed deliver because of wrong delivery address or an inappropriate phone number.All additional charges or costs due to delivery complications or missed delivery would thus be added to your order invoice.

Please also note that,products purchased may be specifically to your order, in this case average delivery times are longer than usual.Products may take up to 16 weeks to arrive with you.Delivery times listed on each product page is an estimation.

All orders are to acceptance and availability.If any product ordered are unavailable,you will be notified by email,and you will have the option either to wait until the item is availability again or to cancel your order.It is your responsibility to provide us with an valid email address or alternative contact details so that we can contact you if necessary.Any orders placed by you will be treated as an offer to purchase the products from us and we have the right to reject such offers at any time prior to acceptance.

Each item purchased is sold subject to these Conditions,including, any Conditions concerning estimated delivery times and any warranties. Please ensure that you read all relevant terms.

We reserve the right to refuse any order placed by you and will not be required to provide an explanation.

PAYMENT

A credit card and necessary information is needed for payment. All orders are paid only through Paypal account or by credit cards issued by companies listed on the payment page.

Payment will be debited and cleared from your credit card,debit card or Paypal account at the time when your order is accepted.

We will notice you to your email address once your debit/credit card account or electronic payment account has been debited/charged with the appropriate amount.

The sale will be submitted for processing as soon as you click on the ‘confirm’ button.>You will then receive an email from us confirm the sale,availity of the product,

and expected average delivery date.

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.We will not be liable to you or any third party by reason of refusing or by reason of unwinding or suspending any transaction after processing has begun.

Products will be  delivered to you,the Buyer, at the address provided by you on the order form, and you shall be contacted prior to delivery in order to arrange a delivery date and time for larger items.Small items will be delivered via a parcel service.

It is Buyer’s responsibility to ensure that the items fit through doors and can be placed inside the home prior to placing their order.

We cannot deliver to an address other than the billing address.

Free delivery on qualifying orders is only applicable within Singapore mainland. Additional delivery charges may be incurred at the discretion of Homefactor.com.sg should the deliveries be chosen to occur outside of our normal operating hours. A surcharge of $60 in addition to delivery charges already incurred will be applicable for deliveries to Sentosa Island,Jurong island and restricted area such as military bases.

Delivery lead time may vary depending on the products ordered. Our on demand production model makes it vary from 2 to 16 weeks on average,also depending on the quantity of orders and on the shipping availability.This is only an average estimation, and some delivery can change.In any case, we will do our best to contact you and advise you of all changes.

DELIVERY

Free delivery on qualifying orders is only applicable to purchases that are made in a single invoice,to a single address in one trip,unless otherwise stated.

In the event that a single order has to be split into various delivery dates/locations/timings due to special requests and/or selection of delivery dates within the stated delivery lead-period,additional charges will apply at the discretion of Homefactor.com.sg or at the discretion of any of our affiliated sellers and agents that will be delivering your order.

In the event that the goods cannot be delivered on your preferred delivery date and time-slot due to reasons such lack of stock from suppliers or scheduling difficulties,you will be notified the soonest possible. Homefactor.com.sg reserves the right to amend the delivery timings or to substitute the original item to a similar product of higher or equal value should such circumstances arise.

WARRANTY

Regular price item have 1 year Limited Structural Warranty beginning from the date of delivery of the product unless otherwise stated. This warranty does not cover loose joints, wear and tear. Normal softening, volume contraction and natural wear out of fabric and filing materials around after used will be considered as loss of elasticity due to manufacturing failure, and as a result will not be covered by warranty.

If the model originally purchased cannot be repair or replaced, an equivalent model will be offered or a Homefactor.com.sg cash voucher worth the depreciated value of the item be issued.

HomeFactor.com.sg shall not be responsible for any defects arising from fair wear and tear, willful damage, abnormal use, failures to follow ”Instructions for use” (whether oral or in writing), misuse or alteration.Burns,pet damage to the fabic/PU leather after the product is delivery; spillage such as solvent, acids, ink, dye,paint,body secretion or ant other coloured or corrosive materials ( which cause stains) are not covered by the warranty.

The warranty excludes any damage caused by carelessness or improper use/cleaning or alteration of the products. It also excludes damages or claims caused by direct exposure to sunlight or other sources of heat, such as (but not limited to),  bright lights , sun lamp & radiators. Commercial or rental use of the products or damages due to natural catastrophes will not be covered by this warranty.

The warranty only applies to the first and original purchaser of the product within the first delivery address.After the warranty expires, the customer shall be charged for replacements, repair,labour cost  and transportation cost, if any.

Replaced items for a warranty claim will only carry the remaining term of the original warranty. Replaced items for warranty claim may not be brand new.

Replacing items under warranty may take up to 16 weeks.

There will be a labour and transport charge of SGD$60 per service visit per location during the warranty period except for the first six month after delivery.

HomeFactor.com.sg shall in no event be responsible for any direct, accident, consequential or incidental damages such as ( but not limited to) loss of expenses, sales or profit, loss of value which could have been created by the use of products.The responsibility of HomeFactor.com.sg shall never exceed the repair or replacement cost of the products or part thereof which gives rise to claim.

The above warranty terms will be the one and only valid warranty document for the products from HomeFactor.com.sg. No amendment to its terms either verbal or written,are valid.